Thank you for using Toothpick! These Terms of Service (“Terms”) govern your use of the Toothpick services, including Toothpick’s website, Toothpick’s mobile applications, and any websites (or portions thereof) or mobile applications that are operated by Toothpick (collectively, the “Services”), and are entered into by you and Toothpick LLC. By using the Services, you agree to be bound by these Terms and acknowledge and agree to the collection, use and disclosure of your personal information in accordance with Toothpick’s Privacy Policy. The Services comprise a platform that presents you local distributors of dental materials and equipment onboarded on Toothpick from which you can select goods for picking, packing, and delivery by individual (“Pickers”) and (“Drivers”) to your location. In some cases, picking, packing, or delivery services may be performed by third parties including a distributor or third-party logistics provider (collectively, “Third Party Providers”). Delivery may be conducted by each driver’s select method of transportation. You acknowledge that transportation or logistics services are provided by third party independent contractors who are not employed by Toothpick. When you use the Services to place an order for products, you authorize the purchase and delivery of those products from the distributors you select. Unless otherwise specified, you acknowledge and agree that Toothpick and the Picker and Driver are acting as your agents in picking, packing, and delivery of goods purchased by you and are not the seller of the goods to you. You agree that your purchase is being made from the distributor you have selected, that distributor is the merchant of record, and that title to any goods passes to you when they are purchased at the applicable distributor’s store. You agree that Toothpick or the applicable distributor will charge you an amount (by cash or by card) payable upon receiving the goods you have selected from the distributor. The amount is set to cover the cost of goods purchased and any separate Toothpick fees, and the amount might be less than or greater than the total amount of the purchase appearing in the original amount upon check out. This amount whether greater than or less than the original amount appearing will be adjusted to deal with situations such as special requests, out of stock, added items, substituted items or weight adjustments. 

You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Toothpick, Toothpick does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services. Unless otherwise indicated, all prices and other amounts are in the currency of the jurisdiction where the delivery takes place. Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotions, offers, and availability. Toothpick reserves the right to correct any errors, inaccuracies, or omissions and to change or update information or refuse or cancel orders if any information on the Application or Website is inaccurate at any time without prior notice (including after you have submitted your order and/or you have completed your payment.)

1. Your Use of the Services

Toothpick grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms and Toothpick’s policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have Toothpick’s written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that Toothpick provides for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of the Services), and you may not interfere or attempt to disrupt the Services.

You may download a copy of the application onto your device to view, use and display the application on the device to access the Services for your personal and non-commercial purposes only. You are not permitted or licensed to use the application or the Services for any other purpose and nothing in these Terms shall be deemed to grant you any right, title or interest in the application or the Services.

Our home page unique design of navigation from one page where categories, subcategories and products are present (as the application shows) is subject to international protection & copyrights and may not be copied or used by another phone application or e-commerce website without Toothpick’s written permission.

Some parts of the Services may allow you to upload or submit content (such as text, images and/or other materials). You retain all rights in any content that you upload or submit and are solely responsible for that content. You grant Toothpick a nonexclusive, royalty-free, worldwide, transferable, sublicensable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Toothpick may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms or any other policies.

You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software, or portions of software, in the Services may be governed by open-source licenses. In that case, Toothpick will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open-source license will control but only with respect to the software, or portion of the software, to which it applies.

If you are using Toothpick on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.

To use the Services, you may need to create a user account. You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your account information secure. You also agree that you will comply with all applicable laws when accessing or using the Services and you will respect those who you encounter in your use of the Services, including Pickers, Drivers and individuals who support Toothpick’s operations. Toothpick reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time at its sole discretion.

We’re constantly modifying and improving the Services. Toothpick may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide Toothpick with any feedback on or comments regarding the Services, you grant Toothpick the right to use such feedback or comments for any purpose without restriction or payment to you.

If you have any requests for order cancellations, refunds, or returns, please contact us through the email provided on our website.

2. Toothpick Communications

By creating a Toothpick user account, you agree to accept and receive communications from Toothpick or Pickers and Drivers including via e-mail, text message, calls, and push notifications to the cellular telephone number you provided to Toothpick. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Toothpick, its affiliated companies and/or Pickers or Drivers, including but not limited to communications concerning orders placed through your account on the Services. Message and data rates may apply.

3. Toothpick Coupons

Toothpick Coupons are Toothpick’s, the distributor’s or manufacturer’s coupons that are automatically applied to the bill upon purchase to help users save money. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation, or expiration at any time. If you do not use the Coupon while the Coupon is still in effect, the Coupon’s offer will not apply. The user is required to pay any applicable sales tax related to use of the Coupon. When Coupons are redeemed, sales tax may be charged on the un-discounted original price of the product(s). Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Void where restricted or prohibited by law.

4. Third-party Products and Content

You agree that Toothpick does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Toothpick will have no liability based on such purchase, use, or access.

5. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Toothpick DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Toothpick MAKES NO REPRESENTATION, WARRANTY, CONDITIONS, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDED BY PICKERS OR THIRD-PARTY PROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROM DISTRIBUTORS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERRORFREE. Toothpick DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PICKERS, DRIVERS, THIRD PARTY PROVIDERS, OR DISTRIBUTORS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PICKERS OR THIRD-PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER Toothpick NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY PICKER, DRIVER OR THIRD-PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY PICKER, DRIVERS OR THIRD-PARTY PROVIDER. NEITHER Toothpick NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY PICKER, DRIVER OR THIRD-PARTY PROVIDER.

If you have a dispute with one or more Pickers, Drivers or Third Party Providers, you agree to release Toothpick (including Toothpick’s affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.

6. LIMITATION OF LIABILITY

THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT SHALL Toothpick (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF Toothpick OR Toothpick’s AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Toothpick (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PICKERS, DRIVERS OR THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF Toothpick OR Toothpick’s AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Toothpick, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY PICKERS, DRIVERS, OR THIRD-PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO Toothpick FOR THE PAST 12 MONTHS OF THE SERVICES.

7. Indemnification

You agree to defend, indemnify and hold harmless Toothpick and its officers, directors, employees, agents, shareholders, affiliates, and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.

8. Termination

You can stop using the Services at any time and without notice to us. Similarly, Toothpick may terminate access to the Services to you or any other users or stop offering the all or part of the Services at any time without notice. In the event of Termination, Section 1 and Sections 4-12 survive and continue to apply to you.

9. Entire Agreement & Severability

These Terms, subject to any amendments, modifications, or additional agreements you enter with Toothpick, shall constitute the entire agreement between you and Toothpick with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

10. No Waiver

Toothpick’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.

11. Assignment

You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Toothpick may assign its rights, licenses, and obligations under these Terms without limitation.

12. Changes to the Terms

We may make changes to these Terms from time to time. When Toothpick does so, Toothpick will post the most current version of the Terms on Toothpick’s website and, if a revision to the Terms is material, Toothpick will notify you of the new Terms (for example, by email or a notification on the Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.

13. Copyright Policy

Toothpick respects the intellectual property rights of others. Toothpick will respond to valid notices of copyright infringement and reserves the right to terminate any users, at Toothpick’s sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights. If you believe any content posted or made available on the Services constitutes infringement of your copyright rights, you may send a written notice of infringement to Toothpick’s designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Services (e.g., the URL of the claimed infringing material if applicable or other means by which Toothpick may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

14. Contact Information

If you have any questions, complaints, or comments about the Services contact Toothpick at: support@toothpick.com +961 81 789 870 - Lebanon

+971 50 317 7921 - UAE

+20 10 1033 6360 - Egypt

+974 30 443083 - Qatar

+966 5 3709 0919 - KSA

For customer service inquiries visit shop.toothpick.com